IT Maintenance

IT systems are a significant investment for many businesses and it is important that staff make the best use of technology. When problems arise they need to be dealt with quickly and efficiently to prevent them having a serious impact on day-to-day business operations.

IT Outsource

Our engineers are fully trained and highly equipped to deal with your many and varied IT Supporissues. Our service levels are of the highest quality, and provide peace of mind that your IT systems are in good hands. We are just a phone call away, and whether you are a contracted or ad-hoc customer, we are always pleased to help.
Outsource your IT for flexible and affordable payments.

IT Support

Are you in charge of IT, or is IT in charge of you?! Need an IT Support department, but don’t have the budget?

RTS provides a range of services designed to help your business, no matter what shape or size. Our intention is to assist you with all your infrastructure requirements. We offer a variation of IT Support packages tailored to suit the needs of our customer base. We provide onsite, remote and telephone Support.

Package 1: Full Spectrum – based on yearly contract

Outline of Time Schedule

  1.  Once a week onsite visit for preventative maintenance
  2.  Remote support as and when required during working hours (Mon-Fri 9am-5pm)- Instant response and fixes
  3. Emergency onsite support (when issues cannot be resolved remotely) – Response within 2hours

Full Spectrum Support Features

  1. Maintain network consistency and server
  2. Ensuring regular backup of data
  3. Regular monitoring of server remotely
  4. Daily monitoring of internet connectivity and liaising with Internet provider to resolve issues on behalf of client
  5. Security and anti-virus update
  6. Housekeeping of workstations/laptops
  7. 1st point of contact and initial troubleshooting
  8. System repairs
  9. File security management on centralized resource
  10. Printer Support
  11. Offer advice and guidance on IT-related issues for Staff
  12. Advice and recommend best IT hardware and practices

Package 2: Ad hoc Basis 

  1. Onsite support as and when required (response time within 2hrs)
  2. Resolve specific issue and provide advice accordingly

Package 3: Customized 

  1. Client specific or customized support needs

Onsite IT Support

Onsite IT support is when our IT engineers visit your  premises to carry out any IT related issues. Our engineers are available when needed by appointment or on full-time basis to meet your business specific needs and business maintenance strategy. Clients that are on our annual IT support contract with us may enjoy regular onsite visits by our friendly and professional IT engineers.

Remote IT Support

Remote IT Support is the best solution for easy to fix problems for your business IT systems. In just few moments, one of our expert engineers can remotely connect to your pc from our offices and see what you see on your screen, this remote IT service will allow the engineer to start working on your IT issue immediately and in most cases fix the problem within only few minutes. All you need is the internet.

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